Welcome to our FAQ section, where we answer your most common questions about shopping at CozySlipDress. Our goal is to make your experience as effortless as our signature slip dresses.
About Our Products
Q: What types of products does CozySlipDress offer?
A: We specialize in premium wardrobe essentials designed for effortless elegance. Our collection includes bodysuits, leggings/pants, loungewear, shorts, skirts, and our signature slip dresses – all crafted for comfort and sophistication.
Q: How should I care for my CozySlipDress pieces?
A: Our delicate pieces deserve gentle care. We recommend hand washing or using the delicate cycle with cold water, then laying flat to dry. This will maintain the luxurious feel and elegant drape of your garments.
Q: Do your slip dresses and bodysuits layer well together?
A: Absolutely! Our pieces are designed with versatility in mind. The slip dresses and bodysuits create beautiful layered looks for endless outfit combinations – a perfect way to maximize your capsule wardrobe.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Is my payment information secure?
A: Your security is our priority. We use industry-standard encryption to protect all payment transactions.
Q: How can I qualify for free shipping?
A: Enjoy complimentary shipping on all orders over $50! This is a perfect opportunity to build your capsule wardrobe with multiple effortless pieces.
Shipping & Delivery
Q: Where do you ship?
A: We offer effortless worldwide delivery, excluding select remote areas in Asia. Our global reach brings elegant comfort to fashion-forward women worldwide.
Q: How long does shipping take?
A: We process all orders within 1-2 business days. After dispatch:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
- Free Shipping (Orders $50+): 15-25 business days via EMS
Q: Can I track my order?
A: Yes! Our seamless tracking system provides updates from dispatch to doorstep, so you’ll know exactly when your premium wardrobe essentials will arrive.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery if your items don’t fit perfectly. Your satisfaction is as important to us as the comfort of our designs.
Q: How are items packaged for shipping?
A: Your delicate pieces arrive in our premium protective packaging, ensuring they maintain their elegant quality throughout the journey to your wardrobe.
Q: How do I initiate a return?
A: Simply contact our customer care team at [email protected] within 15 days of receiving your order, and we’ll guide you through our stress-free return process.
Customer Support
Q: How can I contact customer service?
A: Our dedicated team is always here to help at [email protected]. We’re committed to providing support that matches the comfort and sophistication of our collections.
Q: Can I share how I style my CozySlipDress pieces?
A: We’d love to see! Tag us on social media for a chance to be featured in our community of elegant, comfort-first women.
Have more questions? Our team is always happy to assist you in your journey to effortless elegance. Email us at [email protected].